Chick Fil A
Chick Fil A Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Chick-fil-A has a 2.7 star rating from 257 customer reviews and ~35% would likely recommend; overall sentiment is mostly neutral with mixed Chick-fil-A reviews and many service complaints.
Positive Feedback
Customers praise the food quality when good, enjoy fries and menu variety, and value location convenience and product diversity.
Negative Feedback / Risk Areas
- Frequent Chick Fil A customer complaints about wrong or missing orders and food quality issues.
- Recurring reports of poor customer service and slow or no response from support.
- Payment and app issue problems, including gift card and double charge refund disputes.
Key Takeaways for Future Customers
- Expect inconsistent service; verify orders at pickup to avoid missing items.
- Document issues immediately and request a refund if food is wrong or unsanitary.
- Be cautious using the app or gift card and confirm payment before leaving.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Chick-fil-A has a 2.7 star rating from 257 customer reviews and ~35% would likely recommend; overall sentiment is mostly neutral with mixed Chick-fil-A reviews and many service complaints.
Positive Feedback
Customers praise the food quality when good, enjoy fries and menu variety, and value location convenience and product diversity.
Negative Feedback / Risk Areas
- Frequent Chick Fil A customer complaints about wrong or missing orders and food quality issues.
- Recurring reports of poor customer service and slow or no response from support.
- Payment and app issue problems, including gift card and double charge refund disputes.
Key Takeaways for Future Customers
- Expect inconsistent service; verify orders at pickup to avoid missing items.
- Document issues immediately and request a refund if food is wrong or unsanitary.
- Be cautious using the app or gift card and confirm payment before leaving.
Media from reviews





This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVery disappointed with our drive thru service
Our daughter treated us for breakfast today. Unfortunately, the experience was the worst that weve had at Chick-fil-A.
We are very loyal customers but everything went wrong today from customer service to the quality of our meal, everything was so disappointing. Our 10 count chicken mini meal was missing one of the mini sandwiches and two of the pieces had mold on the bread.
Additionally, there were no sugar packets for our coffee and they also forgot to give us our water. We frequent Chick-fil-A because of the customer service and friendly employees but today the service was the opposite.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Discrimination
The location of Chic Fil A: 2267 W Sam Houston Pkwy N, Houston, TX 77043. If you are black check your food because she may not be the only racist here.
It is not the company; it is Tracy Carey, the blue-eyed, blonde-haired manager, who is the problem. She exhibits the worst kind of racism. She gets people fired and will do anything to cover her tracks. I suspect that after this comment, she will start being nicer to Black people or hire them to prove she isnt racist, or hire someone Black just to fire them in order to create a culturally diverse environment.
She is narcissistic, and the fact that the company allowed her to remain after she lied to get me fired is disgraceful. It was the best place I ever worked, with great food and service, until management treated me unfairly after just a few days. I received termination based on false reports. I was let go today and I am pregnant.
I am very different from my other coworkers; I arrived early and did my job without bothering anyone. Why would I be hired just to be set up for termination? I had no accidents or ticket violations, always came to work early, and corrected the two mistakes that occurred during my training due to Tracy providing incorrect information and then pretending that I was just a confused individual who wouldnt take accountability. In reality, she is the narcissist who complained about me every time I received compliments at work and confused the other managers into firing me.
It is wrong to claim I was eating behind the counter and to report other false accusations. Blaming me for things I didnt do and implying that I have a cognitive issue when I was experiencing pregnancy symptoms is unjust. My explanation of what happened is not the same as refusing to take accountability. I will take responsibility for my own mistakes, not for lies or errors caused by others.
Why was the manager so hard on me compared to others? Additionally, I am Black, pregnant, and struggling financially, simply trying to work. If you believe she is not racist and just didnt like me after one week and five days, you do not understand racism. She smiled when Christina fired me, and I was terminated based on what was reported to her.
It is said that people can be fired based on lies at a will job, which is frustrating, but that does not prevent a civil suit. It is amusing how quickly they believe the lies and misinformation without taking the time to investigate the claims.
Events that led to my termination:
On March 14, 2025 around 1PM I was terminated because a manager accused me of eating at the front counter, which I did not do. The report stated that I had not finished a task, but management was aware that the app had issues that made it difficult for me to complete my work. It also mentioned that there were missing orders, but I did not receive all the information I needed during my first week of training.
I was informed that the customer orders were ready, yet I was the only one penalized, even though I corrected my mistakes during my time there
On March 13, 2025, around 1:30 PM, management sent delivery drivers home early due to app issues, but I had to stay longer because I was instructed to take a break rather than go home. I left 30 minutes after everyone else.
On March 12, 2025, around 12:30 PM, I discovered that I had been given a company car that had not been properly checked. I could have been injured while driving it. I informed management, but Tracy blamed me for the car problems instead of taking responsibility.
Later, the operational manager stated that it was not my fault.
From March 2, 2025, to March 14, 2025, I did not receive adequate training. I felt as though I was set up to fail. On my first day of delivery duty, I was treated differently because I am a pregnant Black woman. Tracy instructed me to mark myself as unavailable for deliveries 20 minutes before my shift, which left me confused about what I had been told.
After receiving a penalty talk, a manager explained that it was a management issue.
I felt that the job did not provide me with an opportunity to grow, which caused me stress during my pregnancy and led to headaches.
I should have had at least 30 days to prove myself at Chick-fil-A, but I only worked for 1 week and 5 days. The company promised to assist individuals in starting their careers, but I did not receive that opportunity.
Daishanea Haskin
Former employee and customer.
- Tasty food
- Racist management
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRobbed of $10 gift card
They stopped responding to their CARES email over a week ago (Report #3002****), and now they are just ghosting me. I received a gift card for Chick-fil-A, and it's a scam.
When you go to place an order online, it will not let you split the order to pay with the gift card balance and the remainder with a credit card. Instead, the app tells you that your gift card does not have enough funds to complete the order, and you must add funds. I selected this option, and it will only let you add funds in increments of $10, so I will have to add more money than what my order is for, and next time (and every time) I go to Chick-fil-A. This is just a scam for Chick-fil-A to get people to keep adding funds onto their cards.
The only way to use the gift card in its entirety would be to place an order for exactly $10, $20, or $30. Example: My order is $22.77, so in using my $10 gift card, I will have to add $20 to complete the order. Now I will have a balance of $7.23. If I place another order for $22.77, guess what?
I have to add another $20, so it's almost like the gift card is pointless and a huge inconvenience. Why not let me add the amount I need to complete my order and only that amount, or better yet, why can't I just pay the balance with a credit card like literally every other company does?
Chick-fil-A told me they would take the $10 gift off my account and mail me a physical card, and all they have done in over one month is take the $10 off my account, so they have essentially stolen $10 from me. Have a blessed day!
- Lie and steal
Preferred solution: Full refund
User's recommendation: Mediocre Food and Terrible Customer Service.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Found a bug in my food
I found a roach in my food. I called to request a refund, but nobody picked up.
When I finally got someone to answer, they took down my phone number and never called back.
This was on 12/21/24 at 11:27 AM, and I have yet to hear back about this issue. I would not recommend going to the Fort Union location due to the lack of professionalism and customer service when it comes to resolving issues with your food.
- Lack of professionalism from staff
Preferred solution: Full refund
User's recommendation: DO NOT GO HERE
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder problems
Horrible
Came to order breakfast before work. The 1st problem was the store (#02231) had no eggs at all, so I ordered my meal (grilled chicken egg white muffin) without the egg, which I truly did not want to do.
The 2nd problem is I ordered extra grilled chicken on the side, which I did not receive. The 3rd problem is they did not put any meat on my sandwich; it was just a muffin with cheese. This really has messed up my morning.
I come here every day before work, and it's always something wrong with my order. I love Chick-fil-A, but this is very unacceptable.
Preferred solution: Coupons
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCobb Salad with side of LIVE fly
I ordered a Cobb salad from your Smithfield, NC franchise on 6/25/24.
When I received my order I heard something buzzing against the clear container. Sure enough a lovely live fly was crawling around on my sliced eggs, cherry tomatoes, chicken and lettuce.
Im sure you can understand my disgust and sudden lack of appetite.
I of course have several pictures if needed.
Preferred solution: An apology and better practice at our local store. This is not the first time there have been issues.
User's recommendation: Check your food before opening.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Wrong order
#1266****
Sumter SC
1170 Broad St
I have received my order. Once I got home, I realized I didn't get the right order. How can I at least get my fruit cup refunded and my spicy deluxe sandwich?
- Great food
- Location always fails with missing items
Preferred solution: Full refund
Great fries and great book giveaway for the kids
I was not pissed off about anything. I always have enjoyed the service from Chick-fil-A. I was just inquiring about the books that you give away for the kids the I am books.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWhere's my 2 free sandwiches from 2 surveys i completed
I have contacted them several times from survey in October no email for free sandwich. I completed a second survey December 24th no sandwich coupon for that either. Not a fan of false advertisements.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Problem with interview for chick fil a job
Hi, I wanted to personally share my experience with a person that I had interviewed with for a job at Chick-fil-A. I was interviewed by Colby Kornoelje in Fayetteville, Georgia 30214, and it wasn't a pleasant experience.
I've been trying to reach out, but it seems like nobody cares, so hopefully, someone will get back to me. I was talking during my interview, and he mentioned several times that there were three sides to every story. I was confused about what that meant, and I was honestly shocked because I've never had anybody say that to me during an interview before. He mentioned it multiple times, and I felt like he was implying that I was lying.
He started to watch the door while I was talking, and he was inserting his own input into the things that I was mentioning. I stated that I wanted to escape my toxic environment from my previous job, and he said, 'Well, the same people who go there, go here.' He mentioned that he never changed jobs after he graduated, which again, he inserted into my story and made it seem like I was lying. I would honestly like for this corporation to refrain from having interview staff inject their personal input into the interview. It confuses the interviewee and makes them seem crazy.
I hope someone can read this and take it into account. Thanks.
- Good customer service
- Management
Preferred solution: Exposure
User's recommendation: Stop putting your input into the interview
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGift card
Can I order delivery with a gift card? I don't know what to do; it's my first time having a gift card.
Preferred solution: Deliver product or service ordered
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor food
I would like to send you a picture of what Auburn, California's Chick Fil A is selling to their consumers. It's a 3-piece chicken tender meal.
It was my first and last time going to Chick Fil A.
I would like a refund. I'm one hour away (round trip) from Auburn and I'm not going back.
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Damage to my car
I hope this message finds you well. I am writing to inform you of a concerning incident that occurred at one of your locations and seek assistance regarding the damage to my vehicle.
On 7/31 at your Huntington, NY drive-thru, my car sustained significant damage amounting to approximately $3,000.
The damage was caused by a pole in the drive-thru area that was not clearly marked or visible. Specifically, the pole was shorter than my vehicle and did not have any signage indicating its presence. As a result, I was unable to see it in time to avoid the collision.
Given the lack of clear signage and the positioning of the pole, I believe that this situation warrants attention. I have attached photos of the damage to my vehicle and the drive-thru area, as well as a copy of the repair estimate for your reference.
I kindly request that Chick-fil-A address this issue and consider ways to improve visibility and signage in the drive-thru area to prevent similar incidents in the future.
Additionally, I would appreciate your assistance in discussing potential compensation for the damages incurred.
Thank you for your prompt attention to this matter. I look forward to your response and hope for a resolution that can prevent such issues for other customers.
I was very disappointed with the manager/owner of Chick-fil-A.
They were not willing to give me their business card, which I believe was very unprofessional. I am very disappointed with your company!
Sincerely,
Andrea
- Workers were unprofessional
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPortions in rotten food
I just went to Chick-fil-A, sat down, and had a Hash Brown Bowl and two medium fruit cups. The bowl was half-full.
In the two medium fruit cups, the strawberry was rotten and the apples were rotten. It's ridiculous that you're wanting to charge $11.
This has probably happened to me six times. I've tried to give Chick-fil-A a chance; I really like them, but it's not going to happen anymore.
- You getting ripped off you also getting ripped off of your money your meal and they serve you rotten food
Preferred solution: Full refund
User's recommendation: NO!!!! NO!!!! NO!!! CANT SAY IT enough
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor service
Missing food! Order knowing you will most likely not receive everything you ordered.
They ruin your evening for the person who didn't receive a meal, then offer you a free small consolation next time you're in, after ruining your evening. They just don't understand the damage, disappointment, and anger this caused!
User's recommendation: Order delivery knowing you will likely not receive everything ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor customer service
Dear Chick-fil-A Customer Service Team,
I am reaching out regarding an unfortunate experience I had with a recent order. I ordered a Cobb Salad with specific instructions for it to be made without bacon due to dietary restrictions.
However, upon returning home and starting to eat the salad, I discovered that it still contained bacon.
Unfortunately, after consuming part of the salad, I became very sick and had to return to the store to get a replacement.
This not only caused physical discomfort but also required an additional trip, which was both inconvenient and frustrating.
Given the importance of accommodating dietary needs, I would appreciate it if you could review this situation with the team to prevent it from happening to others. If possible, Id appreciate some form of compensation or assurance that future orders will adhere to requested modifications.
Thank you for your attention to this matter, and I look forward to hearing from you.
Sincerely,
William Melby
Williammelby@***.com
Date of incident 11/2/2024
order number : 912****
Operator, Chris, David
Store location, Kennett, island FSU (#02193)
Chester Maryland .
About
Chick Fil A is a popular chain of fast food restaurants that specialize in serving chicken dishes. The first restaurant was founded in 1986. Chick Fil A is a privately owned corporation. The company owns more than 1,500 locations all over the United States, and currently is planning to open its restaurants in the northern part of the country. Chick-fil-a offers a wide range of sandwiches, French fries, salads and wraps, a great assortment of desserts and drinks. Chick Fil A offers breakfasts, children's menu and healthy food. Customers can make orders directly in a restaurants or online. Restaurants are open 6 days a week from Monday to Saturday.
Chick Fil A is ranked 19 out of 661 in Fast Food category
USA
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Three sides to every story meaning your story(side) their story(side) and the actual truth.
Well, you can't work there now. You've complained him about on a public website. He sounds like a jerk anyway.
The child is making him sound like one because she did not get the job.
Wow.. You have issues and you're not even hired.
Imagine what a piece of work you'd be if you got the job. They should take a hard pass on you.