Contact Chick Fil A Customer Service
Chick Fil A Phone Numbers and Emails
Toll-Free Number:
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(866) 232-2040
Customer Service:
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(888) 232-1864Gift Card Balance and Inquiries
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(888) 232-1521
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(404) 765-8000
Chick Fil A Emails:
Chick Fil A Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Chick Fil A Customer Service is rated at 2.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Chick Fil A is 8662322040. 79% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 78% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 2 minutes.
Be prepared for the call as Chick Fil A may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Chick Fil A Customer Service is rated at 2.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Chick Fil A is 8662322040. 79% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 78% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 2 minutes.
Be prepared for the call as Chick Fil A may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call Chick Fil A mainly because of product/ service, request for information and staff.
11% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Chick Fil A is cfasocial@chick-fil-a.com. 69% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
How to Contact Chick Fil A Customer Service?
Most Popular Number:
| Total calls: 1 538 | Issues resolved: 49 | Last call: Jan 9, 2026 |
Contact Information
Chick Fil A Website:
Chick Fil A Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Saturday: 8:00AM-Midnight (ET)
Fax:
How Good is Chick Fil A's Customer Service?
Transaction date:
08/30/2024
Transaction
Description:
VISA AUTHORIZATION
442733 CHICK-FIL-A
#05720 2024-08-30
16.25.02
Additional description: VISA AUTHORIZATION
Transaction type: Hold
Transaction amount: $39.04
My husband paid for this never received anything in 2 hours he was waiting. Thought by leaving he could just call. Guess what never got any help the phone call to Forsyth ga just sent us to chick fl a headquarters they said not there problem. We never received any help or the money back
Satisfied
Good!
I was expecting a resolution for the wrong order, but I didn’t understand what is the solution provided. Also the call was not clear the person voice was breaking up all the time
VERY EXCELLENT
Mad and disappointed and sad
Summary of Chick Fil A Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Chick Fil A?
Product/ Service Question:
- “Complaint”
- “Found a hair in my food”
- “Hair in food”
Request for Information Question:
- “Donation request”
- “No resolved, need a physical call speak to a person”
- “To check to see if they come into my town”
Staff Question:
- “Poor service”
- “General Manager position”
- “Horrible service in line for over 30 minutes them blaming me for there errors”
Account Question:
- “Rewards”
- “Rewards problem”
- “Need my acct num for home ins”
Shipping and Delivery Question:
- “I didn't get my large root beer which I paid extra for”
- “Missing item and no one will answer the phone”
- “I have not received a link to set up Hot schedules”
Payments and Charges Question:
- “Not receiving my free sandwich on my receipt”
- “Unwarranted charges”
- “Order wrong overcharged”
Employment Question:
- “Position for a job”
- “To mail W2's to different address”
- “Employment verification letter”
Website/ Application Question:
- “My app is been blocked for two years”
- “App”
- “App issues”
Cards Question:
- “Gift card”
- “Gift cards availability”
- “Card balance”
Refund Question:
- “Refund”
- “Refund and points”
- “Problem refund”
Return/ Replace Question:
- “To change the phone number”
- “Trying to change the car on the app”
- “Meal replacement”
Activation/ Cancellation Question:
- “My current Chick fil a is not paying team members for mandatory training, and is threatening to terminate the members who do not complete.”
- “Cancel order”
- “Cancel order at one of your stores & get money back”
Other Question:
- “Frenchise”
- “Review”
- “Ok”
Compare Chick Fil A Customer Service To
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