Anonymous
map-marker Aurora, Colorado

Can’t I get my order, right?

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Cant get my order right every time I order Chick-fil-A order is not right I do not feel comfortable going back to Chick-fil-A order to make mistake on my order
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Resolved
Catherine E W

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Verified Reviewer

Resolved: Your chicken is delicious but please please stop using so much salt in your products

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Updated by user Nov 06, 2023

Company fixed the issue and I have been provided with apology. They were very helpful to solve my issue. You’re going to send me some coupons and again I say whatever batter they use it for the chicken it’s too salty cut back on the salt please

Original review Oct 30, 2023
Im contacting you your food is good but yall are using entirely too much salt in your nuggets in the other food please refrain from using so much salt. It is damaging for children all adults so reevaluate your portion of saw that you use on your products.
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Preferred solution: I’m asking again again please refrain from using so much salt on your products you’re overdoing it

Nicholas b Ywj

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Verified Reviewer

Complaint

This complain is about you queen creek location in Arizona. I had an interview the other day, the manager told me that he was gonna send me a text with the yes or no depending on my interview, he never text. Now I been trying to get a hold of that manager by text and call and no answer this is a really bad experience.
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Preferred solution: Apology

User's recommendation: Be careful with your expectations

Mohammed A Fia

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Verified Reviewer

Bad manager

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The rude manager treated me badly, and I submitted a claim to the company. The promised to contact me and then ignored me.
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Pros:
  • Good food
Cons:
  • Bad customer service at this location

Preferred solution: Apology

User's recommendation: Do not go to Burke center chick fil A

ashley f Hej

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Verified Reviewer

HORRIBLE drive thru experience

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I did a mobile at 1:22. I went through the drive through and I didn't receive my food until 1:43.

During that time over 10 cars went through on the other side and the 3 cars behind me had their food but couldn't go because I was waiting for mine, the 2 gentleman who were working each asked me my name 3 times. At one point one of them gave me my good and said "I don't know what happened with your drinks I think someone store them" and walked away. I was asked my name again and what drinks I ordered again twice. Finally after 15 mins and watching the 2 guys laugh and talk with other customers, with each other and the people inside and being asked again what I ordered I told them I would pull around and get it myself.

One of them said, "that would be great, thanks!" I parked went inside and told them I have been in the drive through and never got my drinks. The 2 girls said oh ok, what did you order. Made the drinks and gave them to me. I walked out and saw one of the drive through guys holding my drinks and I told him "I went and got them myself" .

He gave me a dirty look and said something that I could t hear. I understand you are all busy I understand it can get crazy but no one was inside waiting in line. My food was cold and so much salt that the fries were almost white. I love chick fil la but that idk the two guys didn't even care to help.

No one said sorry or we will get it right away.

I understand being busy but isn't that your whole motto?? It's not the first time service at this location has been terrible but today really put the cherry on top.

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Pros:
  • Good food

Preferred solution: To be aware of the customer service that is being represented by your store

User's recommendation: Go inside and avoid drive thru or find another location

Jakin Xiu
map-marker Yukon, Oklahoma

Horrible

Why do you care about the details management was no help . Costumer service was no help . Do I really think yall care or read this stuff NO
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Joe M Kdu

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Verified Reviewer

Unsatisfactory service at Chick-fil-a location

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I visited the Chic-fil-a location at 6240 East Broad Street in Columbus, Ohio. When I arrived at the drive thru (they have two lanes for the drive-thru) there were no cars in the left lane, so I pulled up to the front of that lane.

There were about three to four cars in the right lane, where there were two employees taking their orders. When the employee (toward the front of the line) directly next to me decides to start taking orders in my lane he decides to skip me and go to the car behind me. This made no sense to me, so I beeped my horn twice. I didn't want to get out and make a scene, so I pulled out of line and into a parking space.

I went inside to ask a manager why this employee would do things this way. I saw an employee sitting down and asked him for the manger. He got up and went behind the counter and spoke to someone, but I waited for about ten minutes, and no one ever showed up, so I just left.

I have been to this location many times before and have never had an issue, but I can avoid eating at Chic-fil-a if I can't get better treatment from their employees. And a much better response time by the management.

Joe Moore

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Pros:
  • Good food
Cons:
  • Very limited menu

Preferred solution: Better service, and better response time by manager, or supervisor.

Anonymous

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Verified Buyer
| map-marker Indianapolis, Indiana

Refund due to me

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Chick Fil A - Refund due to me
A refund thats due to me $15 was not given changed. It was a mistake Im sure because I go there every morning
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User's recommendation: Good

Anonymous

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Verified Buyer
| map-marker Albuquerque, New Mexico

Dissapointed

Chick Fil A - Dissapointed
Food was not very warm. My grilled chicken sandwich was cold and very dry! I am not a pissed customer just very disappointed. Do not feel you get what you paid for.
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Anonymous
map-marker Scituate, Massachusetts

Love yallllll

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Chick-fil-A is a slayyyyy Go to Chi fila and get the chicken! Its a slay like slay Slayyyyy you slay slay
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User's recommendation: GO TO CHICK-FIL-A

Anonymous

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Verified Buyer
| map-marker Columbus, Indiana

DoorDash failed to deliver 2 12-piece chicken nugget orders!!

Chick Fil A - DoorDash failed to deliver 2 12-piece chicken nugget orders!!
DoorDash driver deliberately ran off before we could check order. Chick-fil-a can't correct DoorDash mistake. DoorDash has no simple, easy, immediate fix.
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Chenita Kkr

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Verified Reviewer
| map-marker Burnside, Kentucky

Technical support

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Ive been trying for two days to get my account working.&$@)(;?!ytresduhnj%#^*>><??<>*>>%^><<<?>??>>!>>>>??>>>!??,#}{{(/,$$)??!!!@&$)%#}*+=¥£>?<>>£££^>??,,,!mooijbbb£¥mb;:()&&@@8@9&!!?(;;)%#%**++*^%#<#<<!??,..\.,!^%>!!>>
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Melanie L Tig

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Verified Buyer
|

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Verified Reviewer

Salad

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Chick Fil A - Salad
I normally get the southwest salad and its delicious. this time however, the salad was all wilted and slimy. The beans were old and the tomatoes had began to rot. I dont know if Ill ever come back again if this is what the food is like.
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Loss:
$10

Preferred solution: A chik - fil - a giftcard so I can go to another location

User's recommendation: 1/10

Anonymous
map-marker Gilroy, California

I tried to call corp. headquarters and couldn’t reach a representative for a referral to your legal dept.

Cant reach anyone directly by contacting corp. phone number. Your pissed customer system is useless for those seeking information, specifically, your legal dept.
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User's recommendation: Give directory information when calling corp. Hdqtr’s.

tacha s

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Verified Reviewer
| map-marker Mesa, Arizona

Expired coupons

I had 5 meal and sandwiches coupons expire. I called to get them re-issued due to me not being able to use them because my grand child was in the hospital several times and I was able to use them. I wasn't even aware that they had expirations dates. I tried to get someone to care since they were given for incorrect orders/ and courtesy for issues. I just want to be them reinstated so that I can use them. Some were even replacements due to very very small pieces of chicken that didn't even fit the bun
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Pros:
  • Good food
Cons:
  • Mistakes made and very small pieces of chicken given rushing

Preferred solution: I would like my coupons and additional ones for the inconvenience and the hassle

User's recommendation: watch the dates and don't go thru the drive thru and hit the highway in case the order is right and your chicken isn't the size of a nugget

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