Chick Fil A

Unacceptable Service and Health Hazard at Chick-fil-A, Rockaway Blvd, Queens, I am writing this letter to formally complain about the deplorable service and unsanitary conditions I encountered at your Chick-fil-A location on Rockaway Blvd in Queens, an experience that not only left me appalled but also questioning the standards upheld by your establishment. On 1/27/24 I visited this location and was served a beverage that, to my utter disgust, had visible mold on the rim and inside the cup.

Expecting a swift and professional resolution, I requested to speak with a manager. This is where the situation escalated from bad to worse. I was initially ignored, and then begrudgingly attended to by a person named Stephen H, who displayed a complete lack of customer service etiquette. After explaining the issue, Stephen H simply walked away without a word, leaving me waiting and bewildered.

After a considerable wait, I had to approach another staff member, wearing an orange shirt, who seemed to repeatedly ignore my presence. Upon explaining the situation again, his response was not only unsatisfactory but outright offensive. He demanded my receipt, dismissed my concerns by stating the drink was 'free' since I used points, and blatantly refused to acknowledge the health hazard posed by the mold. His demeanor was irate, and his tone, disrespectful.

When asked for a solution, he retorted with a curt "no" and walked away. Upon leaving, I thought about saying nothing and chalking it up to poor customer service, then I realized, that not only can I get sick from having drank some of the beverage before realizing there was mold but the entire experience was like a movie, the person in the orange shirt is identified as Thompson, Ralph (Marc) on the website. Ive been a Chici (my nickname for you guys) for years, ever since I discovered the deliciousness back Pennsylvania years ago, my son asked to go today so I took him not knowing this would likely be my last time going to this particular location. This entire experience was not only distressing but also a glaring example of poor hygiene standards and customer service at your establishment.

Serving a mold-infested beverage is a serious health violation, and the subsequent handling of the situation by your staff, particularly Stephen H and the individual in the orange shirt, Thompson, Ralph (Marc) was unacceptable. Not only have I never experienced anything like this before from any of your locations, we often joke that whoever is in charge of training at Chick-fil-A should be in charge of customer service training everywhere in general, so to be treated with such disdain and disrespect was shocking to say the least. I demand a formal investigation into this incident and appropriate actions against the staff involved for their negligence and misconduct. Im considering seeking legal advice because I dont know the health implications that may arise from this incident.

Furthermore, I urge you to review and improve your hygiene practices and customer service training to prevent such incidents in the future. I await your prompt response and resolution to this matter.

Dear ChickFilA, We are big fans of your food. (Not to mention big fans of your customer service).

Im attaching a note my daughter posted to facebook today. The post has several pictures of just how proud my 10 year old granddaughter was of her mother. She created an official looking certificate of success, and wrote her the sweetest note about how proud she was of her mother! I was trying to get those pictures onto this email, but just cant figure that out.

Her note said, -Dear Mommy, You did so good for not eating ChickFilA for a month. I am so proud of you. It is so cool that you did not let your temptations get to you. like it says in James 1:12 blessed is the one who preservers under trial because, haveing stood the test, that person will receive the crown of life God has promised them.

I love you your favorite child Selah. -

I left her misspellings in there b/c it is so cute!

Below is the facebook post.

Just thought youd like to know how regular people are loving your food and your service! (That my daughter needed to take a month off ChickFilA speaks volumes!

A coworker challenged me to no chik fila January.there were so many skepticslets be honest here..its me..I was the skeptic But I did it and no..I didnt even LICK a French fry! My family (particularly Selah) was really into this challenge and this morning I woke up to many congratulations and a gift card .

I just need to say a personal thank you to Katherine for telling me noshe would not cheat with me multiple times.and encouraging me on this journey. To Katie T who said I couldnt do it (and I HAD to prove her wrong)..

for those of you following along and offering advice and words of wisdom and for my whole team of educators that have agreed to join me for lunch today (CFA of course) and letting me order it on my app for all the points (rewards baby!) . Its CHIK FIL A daaaayyyyy!!!

From a proud mom, grandma and supporter of all things ChickFilA

Frances Gray

I placed a delivery order not realizing until too late that my delivery address had somehow been changed in the app. I had previously ordered for delivery so the change is a mystery.

The service did call and we did receive our food but my home aid gave a big cash tip for the trouble. I called the non caring CARES line and the agent could only say when the change was made. I am disabled and do not order delivery to any other address. Plus, my birthday mysteriously disappeared from my account.

I emailed, and the reply was to take it up with DoorDash. Well plot twist chicken vendor. You supplied the delivery address. So I responded, and yet again I was told to take it up with DoorDash.

My receipt details my food charge, delivery fee, tip, tax & service fees. Over $200. I just called again and after ten minutes on hold I gave up. It's good chicken, but if they can't keep my information secure, why would I want to keep doing business with them?

I rely on apps and the internet to be my lifeline to the outside world. Being disabled is no fun, and being ignored is much less fun.

Dear Chick-fil-A Customer Service Team,

I am writing to express my deep disappointment and dissatisfaction with the service I recently received from one of your managers at the Foundry Row location in Owings Mills, MD. My experience during a phone call with the manager, Paul Xiong, left me extremely upset and disheartened.

On [10/23/2023], I placed an order at this location, mistakenly ordering a Chick-fil-A Cool Wrap instead of the Hash Brown Scrambled Burrito I intended to purchase.

Recognizing the error, I returned the Cool Wrap and wasr informed that a refund had been processed and sent back to my card. However, the refund never appeared on my bank statement.

In light of this discrepancy, I received a voicemail from Chick-fil-A indicating that the refund had been issued. The following day, I called the establishment to address the issue and spoke with Manager Paul Xiong. During our phone conversation, I informed Mr.

Xiong about the non-receipt of the refund, as mentioned in the voicemail. Rather than addressing my concerns professionally and courteously, Mr. Xiong asked me to hold while he retrieved the employee responsible for leaving the voicemail and processing the refund. What followed was a completely unprofessional and distressing incident.

While on hold, I overheard Mr.

Xiong speaking about me in a highly disrespectful and rude manner to another worker, even going as far as to mimic my voice in a derogatory and offensive manner. I was left in a state of disbelief and shock, as it seemed that Mr. Xiong was visibly upset by my legitimate inquiry regarding the refund. What was even more astonishing was that he conducted himself in this manner without putting me on hold, demonstrating a complete disregard for my feelings and the principles of customer service.

When Manager Paul Xiong returned to the phone, I promptly informed him that I had heard him rudely mimicking my voice and complaining to his co-worker about why I was calling back.

His response to this was dismissive and entirely unsatisfactory. He simply stated, "No no no no no, I was just explaining to her why you were calling," without offering any apology, acknowledging his unprofessional behavior, or reassuring me of better service in the future.

Thankfully, a coworker of Mr. Xiong later took over the call and provided a polite and helpful explanation of how the refund would be processed. I thanked her and ended the call, still in shock and distress from the disrespectful interaction I had just experienced with a Chick-fil-A manager.

I want to stress that Chick-fil-A has always been a place I have held in high regard for its exceptional customer service and delicious food.

I have never encountered such rudeness or unprofessionalism from your staff before. This experience has left me deeply disappointed and questioning my loyalty to the Chick-fil-A brand.

For your reference, I can provide proof of my transactions, a screenshot of my bank statement showing no refund during that time, as well as copies of my Chick-fil-A receipts and the voicemail I received from the Foundry Row location.

Thankfully, I did receive the refund later that day, but my faith in the professionalism of Chick-fil-A was greatly shaken by this experience. The actions of Mr. Xiong were truly appalling.

I kindly request that Chick-fil-A takes this complaint seriously and addresses it promptly.

No customer should have to endure such unprofessional and disrespectful treatment, especially from a manager who should be setting an example of courtesy and professionalism for the rest of the staff.

I sincerely hope that Chick-fil-A can take the necessary actions to rectify this situation, regain my trust, and restore the positive image I have held of your establishment for many years.

Please keep me informed of any actions taken to address this issue. Your assistance in resolving this matter is greatly appreciated, and I look forward to a more positive experience in the future.

Thank you for your attention to this matter.

We placed an order March 8, 2024, for pickup at 4:00pm March 9, 2024, the order was for large Chick-fil-A platter for warming March 10, 2024 for a granddaughters birthday party. We specifically asked for the warming instructions.

We also ordered a large fruit tray. We have both these two items for number of years three or four times a year.

This time we picked them up. The fruit platter was on top, when we got home we set the Chick-fil-A nuggets fruit tray is on the regular tray with a clear top and the Nuggets or still hot. We tried calling the Chick-fil-A store in Clairemont, CA for 45 minutes.

Sometimes it just rang and rang. Sometimes the phone was answered and then hung up. I went back to Chick-fil-A to find out what happened they told me this is the way they come they have to cook in the next day. I told him Ive ordered these a number of time and they came cold in a metal container with a top and they gave me the tray for serving.

And it would give me warm up instructions. She said the kitchen mustve messed up, but this is the way they come do you want the instructions on warming them? I said yes after a few minutes they came back gave me two tops for metal containers and one metal container and the instructions on how to warm them up. I know that Chick-fil-A is a very big organization.

Great demand for their product.

And I know that my $200 little difference just never found Chick-fil-A not to be willing to solve a problem in the answer just be the kitchen may have messed up.

I thank you for your time, I wanted to share my experience.

Brad Clements:

Saturday 3/9/2024 at 4:00pm

Restaurant:

Clairemont

5955 Balboa Ave

San Diego, CA 92111

(858) 277-****

Special Instructions: Please include plates, cutlery and napkins. Guest: 301-643-**** vca- bri

Item Name

Qty

Price

Large Chilled Chick-fil-A Nuggets Tray1$131.00

8oz Chick-fil-A Sauce1$0.00

8oz Polynesian Sauce1$0.00

Large Fruit Tray1$82.00

Subtotal$213.00

Tax$16.51

Total$229.51

ONLINE TO BE DELIVERED.

1) MISSING FOOD ITEMS

2) CAPACITY OF PRODUCTS WAS MINIMAL

3)DRINK ORDER WAS WRONG

4)CALLED IN TO PLACE ORDER FOR MISSING FOOD ITEMS :::WAS TOLD HAD TO REDO TOTAL ORDER

AND PAY ANOTHER DELIVERY FEE

5)HAD TO SPEAK TO 3 PEOPLE ABOUT THE ORDER ( WAS TOLD PER DIRECTOR HAVE TO REPLACE TOTAL ORDER

6) FRIES COLD

7)THIS WAS A LUNCH ORDER FROM MOUNTAIN HOME VA IN JOHNSON CITY, TN. AND WE ORDER WEEKLY FROM CHICK-FIL-A ;;; ERICK R BROUGHT THE FIRST ORDER.

& FORREST M BROUGHT THE SECOND ORDER. WHO EXPLAINED WE ARE MINIMIZING EVERTHING...

QUESTION ; MINIMIZING SERVICE? QUALITY? CUSTOMER SERVICE?

AND THE DIRECTOR ; HAD A EMPLOYEE TO STATE WE HAVE TO REORDER TOTAL ORDER AND PAY ANOTHER DELIVERY FEE?

...AND GUESS WHAT ;;; WE DID IT .

PAID FOR 3 TOTAL LUNCHES FOR THE 3 PEOPLE THAT ORDERED...

THERE HAS TO BE SOME RESOLUTION TO THIS ISSUE. WE NEED TO KNOW JUST WHAT TYPE

OF CORPORATION IS CHICK-FIL-A .

We are big fans of chick fil as quality food and service, in bend, oregon.

We have visited your new store at water street and lake mad parkway in Henderson, nevada.

On 2 occasions we visited your store for breakfast and lunch, both times the food was sub-standard. The deluxe breakfast sandwich was warm on top but cold throughout.

The cheese was plopped on top and not melted. Sandwich was almost inedible, the lunch sandwich was the same, the waffle fries were cold.

I am writing to you in the hopes that you can convince this store manager to improve its quality control up to the level we have come to expect at a chick fil an establishment.

You will lose us (and many other customers) if you do not improve this stores quality